Accessibility - Pais Arena

Accessibility at the Pais Arena

The Pais Arena is committed to providing professional, courteous, and inclusive service for all visitors. Our goal is to ensure that everyone can enjoy a seamless and comfortable experience—from accessible entry and parking to elevators, restrooms, food counters, and all other public areas throughout the arena.

Accessibility Coordinator

For information or assistance regarding accessibility, please contact the arena’s Accessibility Coordinator:

Michal Hai

Email: Michal.h@ariel.org.il 

Phone: 02-6320052

Accessibility Features at the Pais Arena Jerusalem

Parking

• A nearby parking lot includes marked accessible parking spaces for visitors with disabilities.

Access Routes

• Accessible routes, ramps, and elevators lead from the adjacent sidewalk, bus stop, and parking area to the arena entrances.
• An accessible entrance is available at Gate 7 for wheelchair users.

Accessibility support for visitors with visual impairments includes:

• A tactile guiding path from the sidewalk to the building entrance, ticket office, and elevators.
• Warning markers on staircases.
• Warning signage on transparent doors and entrance facades inside the arena.

Elevators

• All elevators are fully accessible and connect the entrance level to all arena floors.
• Each elevator includes handrails, tactile and high-contrast buttons with Braille, and audio announcements indicating floor numbers and arrival.

Stairways

• Equipped with handrails and warning markers for safe navigation.

Restrooms

• Accessible restrooms are available on every floor of the arena.

Ticket Offices

• Wheelchair-accessible ticket counters are available.
• Assistive listening systems are provided upon request at the entrance ticket booth.
• The main ticket booth also includes a lowered accessible counter.

Ticket Purchasing:

Event tickets for all our venues are sold through external ticketing companies (varies by event). Each event will include specific purchase instructions.

To ensure a smooth and enjoyable experience, please request accessible seating when purchasing your tickets. If the ticketing company is unable to assist, contact our Accessibility Coordinator using the details above.

Seating Areas

• Dedicated viewing areas, accessible seating sections, and wheelchair-accessible boxes are available throughout the arena.

Concession Stands

• Concession stands include accessible counters.
• Assistive listening systems are available at the stands.

Additional Assistance

• Information and directional signage throughout the arena.
• Support with form-filling when needed.
• During events and games, ushers or the Accessibility Coordinator can provide escort to your seat.
• Queue exemption is available for visitors who require it.